Billing
Cancellation and Refund Policy
Last updated: July 29, 2026
The checkout page controls the exact first-cycle charge, renewal price, included services, and cancellation timing for the option you select.
Prescription decisions are independent. A payment never guarantees that a provider will prescribe medication.
1. Recurring service cancellation
When a recurring care service is active, an online cancellation route and the next renewal date should be available through the member account or support. Cancellation stops future renewals after any already-earned or delivered service period.
2. Clinical review charges
A clinical evaluation or other professional service may become non-refundable once the review has begun or been completed, subject to the disclosure shown before purchase and applicable law.
3. Medication and pharmacy orders
Prescription medication generally cannot be returned or refunded after a pharmacy begins preparation or dispenses the order. Pharmacy errors, damage, or carrier issues should be reported promptly for review.
4. Support products
BodyM supplement and wellness-product returns follow the policy shown in the connected BodyM checkout. Opened consumable products may be restricted for safety reasons.
5. Duplicate or incorrect charges
Contact support promptly with the date, amount, and last four digits or transaction reference. Do not include full card details or unnecessary medical information in ordinary email.
Questions about these terms or privacy choices can be sent to support@bodym.me.
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